Zoe-Ann Copeland is the chief of NCATS’ Administrative Services Branch within the Office of Administrative Management, where she provides administrative leadership for the day-to-day operations in the areas of acquisitions, budget, personnel management, property, travel and workforce development. Copeland previously served as a senior advisor to the NCATS executive officer, from July 2017 to March 2019.
Copeland's tenure at NIH spans more than 35 years, with the last 22 years in administrative management. Her career at NIH began in 1983 in the Division of Research Grants (DRG), now known as the Center for Scientific Review. That experience and technical knowledge brought her to her next position at the Office of Extramural Research (OER) within the Office of the Director. As OER’s chief administrative officer, Copeland brought her skills into the trans-NIH program to work cooperatively with NIH Institutes and Centers on extramural issues and processes, including electronic Research Administration (eRA) and extramural activities support. Subsequently, Copeland pursued intramural experience and joined the National Institute of Allergy and Infectious Diseases as the chief of the Operations Support Section for the Intramural Administrative Management Branch. In September 2010, Copeland joined the National Institute of Biomedical Imaging and Bioengineering (NIBIB) as the deputy executive officer and director of the Management Analysis and Ethics Office, where she also served as the NIBIB deputy ethics counselor for more than two years. Since December 2019, Copeland has been the business champion for NIH’s Administrative Hub website (a.k.a., AdminHub), which helps the NIH community connect with key administrative business areas.
Copeland’s professional interests include organizational development, leadership, staff development, mentoring, communication, partnerships and relationship building.