Krisann Freilino is a data entry specialist and scientific ordering system (SOS) manager in the Information Technology Resources Branch’s Acquisitions Group within NCATS’ Office of Administrative Management. In her role as SOS manager, Freilino acts as the intermediary between the user and the developer. In addition to gathering and processing user orders, she contributes to software development meetings and serves as an ambassador for the continued growth of the SOS software program.
Freilino joined NCATS in November 2021 and brought an array of experience from past positions. As the member relations specialist at Mystic Seaport Museum, she routinely exceeded demanding revenue goals by offering creative programming options, supporting and maintaining internal database systems, and delivering high-level customer service to more than 12,000 members annually.
Freilino enjoys analyzing procedures and establishing seamless workflow solutions. She is dedicated to eliminating activation barriers from the workplace that can hinder productivity, constrain creativity and reduce employee engagement.