Qualifications

To qualify for the position at the GS-2210-15 level, you must have:

• IT-related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates all the following competencies:
  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (i.e., individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attending to nonverbal cues and responding appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information uses sound judgment to generate and evaluate alternatives and make recommendations.

AND

• One year of specialized experience equivalent to at least the GS-14 level in the federal service obtained in either the private or public sector, typically gained in the IT field or through performing the following IT-related tasks:
  1. Developing and implementing IT plans, policies and projects.
  2. Managing resources for cyber technologies development and administration.
  3. Overseeing the design and implementation of IT infrastructure and systems.
  4. Identifying critical IT issues through analysis and strategic initiatives.
  5. Providing supervision or direction to other staff.